All maintenance needs to reported immediatley to our office
Maintenance Requests in Writing
Please note, all requests for maintenance have to be in writing. Please provide instructions regarding entry details for the tradesman that will need to attend. Will you be home or will the tradesman will have to use the agency set of keys? Clear and concise details will minimise delays and speedup the process. Ideally also provide a photo of the problem.
IMPORTANT: Any requests not in writing may not be actioned.
We recommend you lodge all maintenance requests via our Tenant Access Portal which is available 24 hours a day, 7 days a week. This allows all for updates and progress reports to be available to you in the Tenant Access Portal.
You can also lodge maintenance requests by email to firstname.lastname@example.org
In the case of an emergency where a life is threatened then please contact emergency services on 000. If an emergency maintenance issue arises during office hours please contact the office on
- First National Nerang Portfolio – (07) 55 960055
- First National Upper Coomera Portfolio – (07) 55 739100
IF OUTSIDE OF OFFICE HOURS AND you have a genuine emergency then please contact the emergency contacts listed on your lease documentation.
Keys Locked Out
If you have locked yourself out please understand we are not a lock out service and this does not qualify as a general maintenance item or an emergency matter under your tenancy.
We have all been there and during office hours we are happy to help. Please contact our office to check if a spare key is available for you to collect from the office. Please note any keys must be returned by the end of the business day.
Outside of office hours please contact your preferred locksmith at your own expense. Please note, that damaging the property in any way to gain access will be considered malicious damage and will be dealt with accordingly.